Refund and Cancellation Policy

Last updated 27 August 2026

This policy explains refunds and cancellations for credits bought on Timegravity, operated by Timegravity Labs Private Limited. It should be read with our Terms of Service.

1. Unused purchased credits: 7-day refund

If you change your mind, you can request a refund of unused purchased credits within 7 days of the purchase. The refund is made to the original payment method, for the value of the credits that are still unused at the time of the request. After 7 days, or once the credits are used, they are not refundable.

2. Used and free-tier credits

Credits that have already been used are not refundable. Free credits, and any promotional credits, have no cash value and are not refundable.

3. Our-fault failures are recredited automatically

If a generation fails on our side, the credits for that action are credited back to your balance automatically. You do not need to ask, and this is not a cash refund; it is a return of the credits so you can try again.

4. No cash-out

Credits are prepaid fees for the Service. They are not money and cannot be redeemed for cash, transferred, or exchanged, except as set out in the 7-day refund above.

5. Cancellation

You can stop using the Service at any time. If you hold a subscription, cancelling stops future renewals; credits granted by a subscription remain usable only while the subscription is active, as set out in the Terms.

6. How to request a refund

Email contact@timegravity.ai from your account email address, with your purchase reference. We acknowledge requests within 24 hours and process valid refunds promptly to the original payment method. For any dispute, contact us first and we will work to resolve it.